35 Bets Privacy Policy — Your Data Is Safe With Us

The 35 Bets Privacy Policy applies to our website, mobile application, and all digital channels. Its purpose is to fully inform you of what data 35 Bets holds about you, how it is used, and what rights you have.

We believe privacy is a fundamental right. Since 35 Bets launched, protecting user data has always been our top priority. This policy has been written in plain, simple language — not dense legal jargon — so you can understand it easily.

If you have any questions after reading this policy, the 35 Bets support team is always ready to help. Our goal is to make sure you can use 35 Bets with complete peace of mind — your information is safe here.

35 Bets collects user information in several ways — during registration, while you use the platform, and as needed to deliver our services. A breakdown by category is listed below:

35 Bets only collects the information it needs. Sensitive data such as your religion, political views, or ethnic background is never collected.

35 Bets uses the information it collects for specific, limited purposes only. If data is ever to be used for a different purpose, you will be informed in advance and your consent will be obtained where required.

• Account Management: Confirming registration, verifying logins, and keeping your account secure.
• Payment Processing: Confirming deposits and withdrawals and maintaining transaction history.
• Service Improvement: Analysing data to improve the user experience.
• Security Monitoring: Detecting unauthorised activity, fraud, and money laundering.
• Contact: Sending important notices, account updates, and security alerts.
• Legal Compliance: Meeting the requirements of applicable laws and regulatory bodies.
• Responsible Gaming: Identifying unusual betting patterns and providing appropriate support.

35 Bets does not generally share your information with anyone. However, there are specific situations where limited sharing may be necessary — those situations are clearly outlined below:

• Payment Processors: The minimum information required to process transactions via bKash, Nagad, or Rocket is shared with those providers. That information is protected under their own privacy policies.
• Law Enforcement Agencies: Under a court order or legal obligation, specific information may need to be disclosed to the relevant authorities. In such cases, only what is strictly required will be shared.
• Technology Service Providers: Limited information may be shared with trusted technology partners for server hosting, security audits, or technical support. These partners operate under strict confidentiality agreements.

Outside of the three categories above, your information is not shared with any individual or organization. Selling or sharing data with advertisers, data brokers, or for any other commercial purpose is strictly prohibited — this is a core principle of 35 Bets.

35 Bets uses industry-leading technology to protect your data. Our security framework operates across multiple layers, so even if one layer is compromised, your information remains secure.

• SSL 256-bit TLS Encryption: Every data exchange between your browser or app and the 35 Bets servers is fully encrypted.
• Data-at-Rest Encryption: Data stored on our servers is also kept in encrypted form — only authorized systems are able to decrypt it.
• Two-Factor Authentication (2FA): Enabling 2FA on your account means that even if your password is stolen, no one can log in without the second verification step.
• Real-Time Fraud Detection: Our system automatically detects suspicious logins, unusual transactions, or access attempts from multiple locations.
• Regular Security Audits: Third-party expert teams regularly audit 35 Bets' systems to identify vulnerabilities.
• Staff Access Controls: Only authorised staff can access specific user data, and every instance of access is logged.

Keep in mind, though — no one can guarantee 100% security on the internet. That's why you should use a strong password, enable 2FA, and never share your login credentials with anyone.

35 Bets uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help 35 Bets improve your experience on the platform.

35 Bets uses three types of cookies:

• Essential Cookies: To maintain your login session and ensure platform security. Without these, the platform cannot function properly.
• Functionality Cookies: To remember your preferred language, betting settings, and other personalisation preferences.
• Analytics Cookies: To understand overall user behaviour and improve our services. No individual user is identified in this process.

You can disable cookies from your browser settings. However, turning off essential cookies may limit some functionality on 35 Bets. Declining analytics cookies will not affect your experience in any way.

You have several important rights over your data at 35 Bets. To exercise any of them, reach out to our support team — requests are typically handled within 7 business days.

Even if you request deletion of your data, certain information — such as transaction history — may need to be retained for a specified period due to legal requirements. This falls under specific legislation that 35 Bets is legally obligated to follow.

For any questions, concerns, or requests regarding this privacy policy, please reach out to the 35 Bets support team. Live chat is the fastest way to get a response.

35 Bets may update this privacy policy from time to time. Minor changes will be reflected by updating the date on this page. For significant changes — those that affect your rights or how your data is used — you will be notified in advance by SMS to your registered mobile number or by email.

How long is your information retained after registration? Data on active accounts is kept for as long as services are being provided. After account closure, legal and financial records are generally retained for up to five years, after which they are securely deleted.