35 Bets Terms and Conditions — Your Rights & Responsibilities

By using the 35 Bets website or mobile application, you automatically agree to these Terms & Conditions. This document constitutes a legal agreement between 35 Bets and the user, and the terms set out here apply to all 35 Bets services, bonuses, promotions, and transactions.

35 Bets operates an online betting and gaming platform for users in Bangladesh, offering cricket, football, e-sports, Live Casino, and lottery services. By using these services, users acknowledge that they are agreeing to these terms knowingly and voluntarily.

35 Bets reserves the right to update these Terms and Conditions at any time. Minor changes will be notified via a notice on the platform, while significant changes will be communicated in advance to your registered email or mobile number.

Each individual may hold only one account on 35 Bets. If multiple accounts are found under the same person, all accounts will be closed and any associated bonuses forfeited. The same rule applies if multiple accounts are detected from the same device, IP address, or payment method.

All information provided at registration must be accurate and truthful. If incorrect information is supplied, 35 Bets reserves the right to close the account and seize the balance at any time. Any changes to the name, date of birth, or contact details used during registration must be requested through the support team and supported with proof.

• Keep your account password confidential — never share it with anyone.
• Allowing anyone else to use your account is a violation of our Terms & Conditions.
• If you notice any unusual activity on your account, contact 35 Bets immediately.
• Until KYC verification is complete, withdrawals and certain features will be restricted.

Users are responsible for all activity that takes place on their account. If you suspect any unauthorized access, notify 35 Bets support immediately and change your password.

Users must be at least 18 years old to register and bet on 35 Bets. A date of birth is required at registration, and age is confirmed during KYC verification via a national ID card or passport. If there is any doubt about a user's age, 35 Bets may request additional documentation.

Users must not access the platform from any country or region where online betting is prohibited by law. It is the user's own responsibility to understand the legal restrictions applicable in their location. 35 Bets reserves the right to restrict access from certain regions.

Odds displayed on 35 Bets are subject to change at any time. Once a bet is successfully confirmed, it will be settled at the odds locked in at the time of placement — any subsequent odds changes will not affect a confirmed bet. Users should carefully review the odds and stake amount before clicking the "Confirm Bet" button.

35 Bets may cancel or review a bet under the following circumstances:

• In the event of a technical error or obvious mistake in the odds.
• If a match or event is cancelled, suspended, or abandoned.
• If the user is found to be involved in match-fixing, syndicate betting, or any other form of misconduct.
• Placing bets on both sides of the same event to guarantee a profit (arbitrage betting).

In live betting, odds change rapidly as the match progresses. Due to network latency, the odds displayed may differ from the odds confirmed at the time of placement. If the "Accept Odds Changes" setting is enabled, the bet will be accepted at the updated odds.

All deposits and withdrawals on 35 Bets must be made through the account holder's own mobile banking or bank account. Withdrawals will be sent to the same Bkash, Nagad, or Rocket number used for the original deposit. If you need to withdraw via a different channel, please verify this with the support team in advance.

• Minimum deposit amount: ৳200.
• Minimum withdrawal amount: ৳500.
• The maximum daily withdrawal for standard accounts is up to ৳50,000.
• Withdrawal limits for VIP and high roller members differ from standard accounts.
• Active bonus wagering requirements must be met before any withdrawal can be processed.

To prevent money laundering, 35 Bets complies with international AML (Anti-Money Laundering) guidelines. Additional verification may be required for large withdrawal amounts. If a suspicious transaction is identified, 35 Bets may report it to the relevant authorities.

All bonuses and promotions at 35 Bets are subject to specific terms and conditions. Please read the relevant offer details carefully before claiming any bonus. By claiming a bonus, you agree to its applicable terms.

The following odds rules apply when calculating wagering requirements:

• Bets placed at odds below 1.50 generally do not count toward turnover requirements.
• Only bets placed at odds of 1.50 or higher count toward the full wagering calculation.
• A different contribution rate may apply to bets placed on casino games.
• If the wagering requirement is not met within the specified timeframe, the bonus will be forfeited.

Cashback offers apply only to genuine losses — losses from bonus betting are generally not included. VIP cashback is credited to your account automatically at the end of each week.

35 Bets collects, stores, and processes users' personal information solely for the purposes of service delivery, identity verification, and legal compliance. We never sell your personal data to third parties. Please read our Privacy Policy for full details on how we protect your information.

To keep the platform secure, 35 Bets has put the following measures in place:

• All data is transmitted with SSL 256-bit encryption.
• Regular third-party security audits.
• Automatic alerts triggered by suspicious login attempts.
• Two-factor authentication (2FA) is optional but strongly recommended.

If you believe your account has been compromised, contact the 35 Bets support team immediately. Reporting the issue promptly allows 35 Bets to take swift action to secure your account.

If you have a dispute regarding a bet result or payment, contact 35 Bets customer support first. When submitting a complaint, please provide the match name, bet amount, date and time, and your reference number. The support team will typically send an initial response within 24 hours.

For complex disputes, 35 Bets's review team will issue a final decision within a maximum of 7 business days. All parties' views will be considered before a decision is reached. However, 35 Bets's system data is the definitive reference for determining the outcome of any betting event.

35 Bets believes betting is a form of entertainment — it should never be treated as a source of income or a way to solve financial problems. That's why 35 Bets provides responsible gaming tools for all members.

Users can activate the following features at any time directly from their account:

• Set daily or weekly deposit limits.
• Session time limit — automatic logout after a set period of inactivity.
• Cooling-Off Period — a temporary pause on your account for a set period of time.
• Permanent Self-Exclusion — the account is closed for good.

If you feel that betting is having a negative impact on your life, please contact our support team right away. 35 Bets takes responsible gaming very seriously and can help connect you with professional assistance if needed.

Users may request to close their account voluntarily at any time. It is strongly advised to withdraw any remaining balance beforehand, as recovering funds after account closure can be a complicated process.

35 Bets may suspend or close any account for the following reasons:

• Violating any provision of these Terms and Conditions.
• Registering with false or misleading information.
• Operating multiple accounts or abusing bonuses.
• Involvement in hacking, fraud, or any other form of misconduct.
• Account inactive for an extended period (more than 12 months).

If an account is closed due to a breach of terms, the remaining balance will be handled in accordance with 35 Bets' established procedures. In cases of serious violations, all funds may be forfeited. For voluntary account closures, any legitimate balance will always be returned.